Frequently Asked Questions

Welcome to the FAQ page for Wholesome World!

Here, we address some of the most common questions our customers have about our book, our commitment to sustainability, and our order processes. If you have any additional questions, please don’t hesitate to reach out to us at [email protected].

Where do your charity donations go?

We donate a percentage of each book sold to The Brain Tumour Charity

How sustainable is your packaging?

We try to use all sustainable and eco friendly packaging when we can. Our books are wrapped in brown paper and transported in brown paper jiffy bags with bio degradable filling. All of our business cards, postcards and p.o.s are printed locally here in Cornwall using recycled papers and environmentally friendly inks.

I have paid and I  received an email telling me my order has been dispatched. Where is my order?

As soon as you receive your dispatch email, this means your order is in the hands of Royal Mail and on its way from our warehouse. You can track your order using the ‘Track Your Parcel’ button you can find on your dispatch email.

What if my order hasn’t arrived when I expected it?

At the moment, being a small business, we use Royal Mail to post directly. If your parcel is unexpectedly delayed, then please get in touch via email [email protected] and we will do everything that we can to try and resolve the situation.

Can I change or amend an order?

Once an order has been placed, we cannot make changes to the delivery address, delivery method or order quantities. If you would like to amend your order, we recommend cancelling that order (see the FAQ ‘How can I cancel my order’ below) in order to place it again after making the required changes.

How do I cancel my order?

Simply email [email protected] with your order number and stating that you would like to cancel your order. If your order has already been dispatched, unfortunately you will not be able to cancel it.